Frequently Asked Questions
What is your refund policy?
Because our products are perishable, all sales are considered final and we are not able to offer refunds or exchanges.
If something isn’t right with your order, please reach out to us as soon as possible. We take quality seriously and will work with you to address any concerns.
Thank you for your understanding and for supporting Real Kansas Meats.
When will my order ship?
Orders are typically processed and shipped within a few business days. You will receive tracking information once your order has been fulfilled.
How will the beef be packaged and shipped?
All beef is vacuum-sealed and packaged to maintain freshness and quality during transit. Orders are shipped frozen with insulated packaging and cold packs to ensure your beef arrives in good condition.
Will my order stay frozen during shipping?
Your order may arrive frozen or partially thawed. As long as the beef is still cold to the touch, it is safe to refrigerate or refreeze.
Do you offer local pickup?
Yes! Local pickup is available at checkout. You will receive an email with pickup details and instructions once your order is ready.
What if there is an issue with my order?
If you have any concerns with your order, please reach out to our team. We’ll review the issue and work with you toward a resolution.