Refund policy

Returns & Refunds Policy

Real Kansas Meats  •  Effective May 2026

We stand behind every cut of beef that leaves our facility. If something isn’t right with your order, we want to know and we’ll make it right. Our policies below reflect the realities of shipping fresh and frozen meat — but our commitment to our customers is straightforward: if we made a mistake or something failed in transit, you won’t be out of pocket for it.

Perishable Product Notice

All Real Kansas Meats products are perishable food items. Because of the nature of fresh and frozen meat, we are unable to accept returns for change of mind or buyer’s remorse. All sales are final except in the specific situations described in this policy. This is standard practice for direct-to-consumer meat and food brands and is consistent with food safety regulations.

Temperature Failure & Spoilage on Arrival

If your order arrives with signs of temperature compromise — packaging is warm, dry ice has fully melted prior to delivery, or frozen product has thawed — please contact us within 48 hours of delivery. We will issue a full refund or send a replacement shipment, whichever you prefer.

 

To file a claim, email us at info@realkansasmeats.com with the following:

•    Your order number

•    Photos of the outer packaging and the affected product

•    A brief description of what you received and the issue

 

Claims submitted more than 48 hours after confirmed delivery cannot be honored. We recommend inspecting your order promptly upon arrival.

Wrong or Damaged Items

If you receive an item you did not order, or if your package arrived with visible damage from shipping, contact us within 48 hours of delivery with photos and your order number. We will ship the correct item or issue a full refund at no cost to you.

Quality Concerns

We select every cut for consistency and quality. If you are unsatisfied with the quality of your order after receiving and preparing it, reach out within 7 days of delivery and describe what happened. We handle quality concerns on a case-by-case basis and will work with you to find a fair resolution — whether that’s a replacement, store credit, or refund.

Order Cancellations

Orders may be cancelled within 24 hours of placement, provided the order has not yet been processed for fulfillment or had a shipping label generated. To request a cancellation, contact us immediately at [contact email] with your order number in the subject line.

 

Once an order has entered fulfillment or shipped, it cannot be cancelled. If your order has already shipped and you no longer want it, the order is not eligible for a refund under our perishable product policy.

Missed or Failed Deliveries

We pack every order in insulated packaging designed to maintain safe temperatures during transit. However, we cannot be held responsible for spoilage that results from:

•    An incorrect or incomplete delivery address entered at checkout

•    A package left unattended for an extended period due to the customer’s unavailability

•    Delivery delays caused by the customer (e.g., rerouting, hold requests)

 

If a failed delivery is the result of a carrier error, contact us and we will work with you to find a resolution. If the failure is attributable to customer-provided information or availability, we cannot guarantee a replacement or refund but will review the situation reasonably.

Local Pickup — Fredonia, KS

For orders picked up at our Fredonia facility, please inspect your order at the time of pickup. Any issues with your order should be reported at pickup or within 24 hours. We’re here and happy to make it right on the spot.

How to Contact Us

To report an issue, request a cancellation, or ask a question about your order:

 

Email: info@realkansasmeats.com

We do our best to respond within one business day. Please include your order number in the subject line to help us resolve your issue as quickly as possible.